Frequently Asked Questions

All orders are dispatched using a courier service. You can track your parcel using the tracking number provided via email on the courier’s website. TV orders are delivered via a two-person home delivery service and are trackable through their dedicated tracking portal.

Processing: Order sent to warehouse and dispatched within 1–2 working days.
Shipped: Order fully dispatched. Tracking details are sent via email.

Orders are delivered within the delivery window selected at checkout. Items may arrive separately if ordered together.

You can place orders online 24/7 using our secure checkout. For help, contact us at admin@staritdistribution.co.uk.

Orders are processed throughout the day and dispatched according to your selected delivery date.

We accept Visa, MasterCard, Maestro, American Express, PayPal, Apple Pay and Google Pay.

Failed payment attempts clear within 48 hours. Please contact your bank or email admin@staritdistribution.co.uk.

Refunds are processed within 5 working days (excluding weekends and bank holidays).

There are no charges for UK debit/credit cards or PayPal. Corporate cards incur a 1% surcharge.

Refunds usually occur due to unconfirmed addresses. Please verify your PayPal account.

Some couriers do not provide tracking. If available, tracking will appear in your account or via email.

Please contact us within 48 hours at admin@staritdistribution.co.uk.

For security reasons, delivery addresses cannot be changed once dispatched.

Use the courier’s website with your consignment number to rearrange delivery.

Televisions are delivered by ArrowXL with a nominated day service and live tracking updates.